Short answer: dooCall is an app for an employee's work Android phone. It automatically records every incoming and outgoing call made over the SIM card, sends the recording to the customer record in the CRM, shows where the employee was at the moment of the call and analyses conversations with AI. It costs 49,000 UZS per phone per month.
In many companies, sales is a black box. Did the rep call the customer? What did they say? Why did the deal stall? The manager only knows what the rep reports. A classic call center fixes that, but it needs a server, IP telephony, headsets and computers, and it ties the salesperson to a desk.
dooCall takes a different route. Employees keep talking from their work phone and a regular SIM card, while control and reporting happen automatically. This article explains what dooCall is, how it works and which businesses benefit most.
What is dooCall and how does it work?
dooCall is a SaaS service that records SIM-card phone calls and turns them into reports and CRM entries. No extra hardware is needed: the app is installed on the employee's phone and they sign in with their own login.
Setup takes three steps:
- Install the app on the operator's or salesperson's phone and sign in.
- From then on, all incoming and outgoing calls are recorded automatically.
- The manager reviews recordings, statistics and reports in the web dashboard.
The app runs on Android 10 or later, and dual-SIM phones are fully supported. There is no iPhone version, because iOS does not allow call recording.
What are dooCall's main features?
Call recording sent to the CRM. Each conversation is saved as an audio file and attached to the customer record in Bitrix24, amoCRM or Odoo. If a rep leaves, the customer history stays with the company.
Web dashboard and reports. The dashboard shows totals for 1, 3 or 7 days: all calls, answered and missed calls, total talk time, and splits by direction and by operator. Reports can be built by period, employee, customer and missed calls, and recordings can be filtered, searched and exported.
Location at call time. dooCall logs where the employee is when they make or receive a call. With no call, no location is sent, so this is not continuous GPS tracking. In practice it is enough: a field rep who reaches a site makes a short call to the customer or the office, and the manager sees where and when they were.
AI analysis. AI analysis is live. It reviews each conversation in the context of the employee's role, points out mistakes and suggests what to do better next time. Deep Vision configures it for your business and your sales script. It costs 549 UZS per minute.
Security. Recordings are stored encrypted on servers in Uzbekistan, and only the account owner and the users they authorise can listen to them. This also fits Uzbekistan's requirement to store citizens' personal data inside the country (DLA Piper).
Why a SIM card instead of VoIP?
IP telephony suits call centers with heavy inbound traffic, but in a sales team its drawbacks show:
- Tied to a place. With VoIP, reps usually talk at a computer or in a separate app. With dooCall, an ordinary phone works as a call center anywhere.
- Answer rates. People answer unknown numbers less often. Hiya found that 46% of unidentified calls go unanswered, and 77% of consumers say they are more likely to pick up if they know who is calling (Hiya, 2024). A regular mobile number the customer has saved has the edge here.
- Customers reach their own rep. A customer who calls the SIM number gets the salesperson they know, not a random agent from a queue.
- SMS and messengers. A mobile number can run Telegram and WhatsApp and send SMS, while the company keeps control.
- Infrastructure. No separate PBX, SIP trunk or headsets.
For a full comparison, read SIM card or VoIP.
Which businesses is dooCall for?
Any business that sells by phone or has staff working in the field. The biggest gains are in:
- property developers and real estate sales teams;
- distributors and sales agents;
- car dealerships, training centers and clinics;
- delivery, logistics and field service companies;
- businesses that sell on instalments, and debt collection agencies.
As of 1 January 2025, Uzbekistan had 36.3 million mobile subscribers (Statistics Agency via UzDaily). Almost all your customers are on mobile, so that is where sales happen.
What changes with dooCall?
- Every call recording sits in the customer record, so "I called them" can be checked.
- Missed calls show up in reports and get called back. In an HBR study, firms that contacted a lead within an hour were nearly seven times as likely to qualify it as those that waited longer (HBR, 2011).
- Managers coach reps from recordings, not guesswork, and AI checks every call against the script.
- Location at call time shows which site a field employee was at.
How much does it cost?
Pricing is per phone: 49,000 UZS per phone per month. AI analysis is billed separately at 549 UZS per minute. According to doocall.uz, the first 14 days are free with no card required, and you can pay via Payme, Click or bank transfer. For a worked example, see dooCall pricing and ROI.
What about the law?
Call recordings and location data are personal data. In Uzbekistan they fall under Law No. ZRU-547 "On Personal Data". Get written consent from employees, tell customers the call is being recorded and check with your lawyer. Rules differ from country to country. More in Is call recording legal?
How does Deep Vision help?
dooCall is built by the Deep Vision team. As an Odoo Gold Partner, we connect dooCall to Odoo CRM, set up the sales pipeline and KPI reports, and tune the AI analysis to your script. Related reading: What is a CRM, sales team KPIs, call control without a call center.
Frequently asked questions
Does dooCall work on iPhone?
No. iOS does not allow call recording, so dooCall runs only on Android 10 or later. We recommend giving salespeople a dedicated Android work phone.
Is location tracked all the time?
No. Location is sent only at the moment of an outgoing or incoming call. With no call, nothing is sent.
Where are recordings stored?
On servers in Uzbekistan, encrypted. Only the account owner and authorised users can listen.
Which CRMs does it work with?
Bitrix24, amoCRM and Odoo.
Can I try it first?
Yes, the first 14 days are free and no card is needed.
Sources
- doocall.uz product page
- Hiya, 2024 State of the Call
- Harvard Business Review, The Short Life of Online Sales Leads, 2011
- UzDaily: 36.3 million mobile subscribers
- DLA Piper: Data protection in Uzbekistan
Want to try dooCall in your sales team? Send a request or call +998 77 093 00 07.