Short answer: A company that sells appliances, furniture, phones or housing on instalments makes hundreds of reminder calls every month. dooCall automatically records these calls on staff's ordinary SIM phones and analyses them with AI. Managers see who was called, what the customer promised and how the employee spoke.
Why does the call matter so much in instalment sales?
The phone is still the main channel to an instalment customer. SMS and Telegram reminders help, but when a payment is late a live conversation is often needed: learn the reason, agree a new date, solve the problem.
Typical problems:
- An employee says "I called", but when and what was agreed isn't recorded anywhere.
- A customer says "I was allowed to pay later" and there is no way to check.
- Some employees speak rudely or with pressure, which is a reputational and legal risk.
- The debtor doesn't answer an unfamiliar number.
Hiya's 2024 report found 77% of people are more likely to answer if they know who is calling. That is why it matters to call from the company number the customer saved when signing the contract.
How does dooCall fit into this process?
dooCall is installed on the Android phones of the payments team and records every call on the company SIM. Recordings are stored encrypted on servers in Uzbekistan.
In the cabinet:
- Daily calls and talk time per employee.
- Full call history by customer number.
- Outbound calls that went unanswered.
- Reports by period and employee, with export.
With Odoo or another CRM connected, the recording lands on the customer or contract record. Deep Vision's MemorCRM for real estate already has payment schedules and debt control; dooCall adds the calls.
What changes with dooCall?
- Promises are logged. "I'll pay by Friday" stays on record and the next call builds on it.
- Staff work can be measured. How many customers each employee reached per day shows in the cabinet.
- Conduct standards hold. Rudeness or threats don't stay hidden and are stopped quickly.
- Disputes are settled on facts. "I was allowed to pay later" is checked against the recording.
- A familiar number. Customers recognise the company number and are more likely to answer.
What should a reminder call sound like?
A good reminder call isn't pressure; it's a short conversation that ends in an agreement.
- Introduce yourself and the company.
- State the amount and due date clearly.
- Ask about the reason for the delay and listen.
- Agree a specific new date and amount.
- Confirm the agreement in writing by SMS or Telegram.
Recordings let you find the calls that worked best and use them as examples for new staff.
What does AI analysis check in reminder calls?
AI analysis is live, and Deep Vision configures it to your reminder script. For example, AI can check in every call:
- Did the employee introduce themselves and the company, and say the call is recorded?
- Were the amount and date stated clearly?
- Was a specific new payment date agreed?
- Were there threats, insults or pressure?
Managers don't listen to hundreds of recordings, only the calls AI flags. AI analysis costs 549 so'm per minute.
The legal side
Debt calls involve personal and financial data. Uzbekistan's Law ZRU-547 "On Personal Data" applies. Tell customers calls are recorded, never discuss the debt with third parties, allow no threats or insults, and consult a lawyer. This is not legal advice.
Frequently asked questions
Does dooCall dial automatically? No. dooCall records the calls employees make and receive themselves.
Does it work on iPhone? No. dooCall runs on Android 10 or later; there is no iPhone version because iOS does not allow call recording.
How much does it cost? 49,000 so'm per phone per month, with a 14-day free trial. AI analysis is separate, at 549 so'm per minute.
Can a recording be used in court? That's a question for a lawyer. Get legal advice before using a recording.
Sources
- Hiya, 2024 State of the Call: https://blog.hiya.com/2024-state-of-the-call-consumers-prefer-voice-but-spam-and-fraud-are-threats
- DLA Piper, Uzbekistan data protection law: https://www.dlapiperdataprotection.com/index.html?t=law&c=UZ
- dooCall official site: https://doocall.uz
Related: Call control for debt collection agencies · Real-estate sales team calls · Why customers don't answer · Is call recording legal?
To set up dooCall for your payments team, send a request or call +998 77 093 00 07.