Short answer: Managing a field sales rep comes down to two things: what they said to customers and where those conversations happened. dooCall records SIM calls on the work phone and logs the location at the moment of each call. Location is sent only when there is a call; between calls the employee is not tracked.
A field sales rep is someone who goes to customers in person: a sales agent, a manager touring sites, a rep offering materials to builders. Their day happens outside the office, so managers often rely on an end-of-day report: "I visited 8 clients today." Did they really? What was agreed?
What makes field sales hard to manage?
- Visits can't be verified. The report says 8 visits; there may have been 3.
- Calls stay on a personal phone. The agent calls a customer from the car and nothing is recorded.
- Territory coverage is invisible. Which outlets went unvisited for weeks only becomes clear when sales drop.
What does dooCall give field teams and managers?
Call recordings. On the road or on site, every incoming and outgoing SIM call is recorded automatically and attached to the customer record in the CRM (Bitrix24, amoCRM, Odoo).
Location at call time. dooCall logs where the phone is when a call is made or received. When there are no calls, no location is sent, so this is not continuous GPS tracking.
Reports. The dashboard shows call statistics by employee, period and customer, missed calls and total talk time.
AI analysis. dooCall's AI analysis is live: it reviews each conversation against the employee's role and suggests what to improve. Deep Vision configures it for your business and sales script. It costs 549 UZS per minute.
How should you use location in practice?
Because location is tied to calls, set a simple rule: when a rep arrives at a site, they make a short call to the customer or the office. The manager then sees the time and place of every visit.
- Confirming visits. A call on arrival logs the time and place.
- Estimating time on site. If reps call on arrival and on leaving, the gap gives a rough idea of how long the visit took.
- Coverage. See which areas had no calls and add unvisited customers to the plan.
- Settling disputes. If a customer says "nobody called me", you have the recording, time and place.
Legal and ethical side
Location is personal data. Under Uzbekistan's Law No. ZRU-547 "On Personal Data", one legal basis for processing is the person's consent (DLA Piper). Practical advice:
- get written consent from the employee and record it in the employment contract or internal policy;
- use only the work phone and a company SIM;
- limit who can access the data;
- check with your lawyer; rules differ in other countries.
What changes with dooCall?
- "I was at the client" is backed by the location of the call.
- Every call and its recording is visible in the customer record.
- Managers tell strong and weak reps apart by data, not gut feeling.
- AI analysis gives advice on every conversation.
Pricing: 49,000 UZS per phone per month; AI analysis 549 UZS per minute. The first 14 days are free. The app runs on Android 10 or later; there is no iPhone version because iOS doesn't allow call recording.
Frequently asked questions
Is location tracked all the time?
No. dooCall sends location only at the time of a call. No call, no location.
Does it show exact time spent on site?
Not directly. If reps call on arrival and departure, you can estimate it.
Does this work for sales agents?
Yes. There is a separate article for distributors: managing sales agents.
Does it work with Odoo?
Yes, calls land in the customer record in Odoo CRM. Deep Vision, an Odoo Gold Partner, sets up the integration.
Sources
Related: What is dooCall, tracking staff arrival times, sales team KPIs.
Try dooCall with your field team. Send a request or call +998 77 093 00 07.