Short answer: Couriers and drivers spend the day on the road, and their main tool is an ordinary mobile phone. dooCall is installed on that phone, automatically records every SIM call with customers, dispatchers and the warehouse, and logs where the courier was at the moment of each call. When someone asks "did the courier call?", the manager answers with a recording, not a guess.
What disputes come up in delivery?
Most delivery disputes come down to one question: who called whom, when, and what was said.
Typical cases:
- The customer says "the courier never called", the courier says "I called, they didn't pick up".
- The driver misheard the address and the load went to the wrong place.
- The customer moved the delivery time, but nobody told the dispatcher.
- The courier was rude and the customer switched to another service.
Without a recording the manager is stuck between two stories. Either the courier is punished unfairly or the customer is lost.
Why doesn't VoIP suit couriers?
VoIP usually runs on a computer or desk phone, while a courier spends the day in a car or on foot. Mobile VoIP apps depend on the internet and can drop on the road. Customers may also ignore an unfamiliar number: Hiya's 2024 report found 46% of calls from unidentified numbers go unanswered.
dooCall records an ordinary SIM call. The courier calls as usual and the customer sees a normal mobile number.
How does dooCall work in logistics?
dooCall is installed on each courier's or driver's work Android phone and records calls on the company SIM. Recordings are stored encrypted on servers in Uzbekistan. There is no iPhone version, because iOS does not allow call recording.
Managers and dispatchers see in the cabinet:
- Each courier's calls today, answered and unanswered.
- Search by customer number: every conversation with one customer.
- An audio recording of each call.
- Reports by period and employee.
If the company runs Odoo, the call is linked to the order or customer record. It works alongside Deep Vision's Odoo ERP for logistics.
Location at call time: where did the courier call from?
dooCall logs where the courier was when they made or received a call. With no call, no location is sent, so this is not continuous GPS tracking.
In delivery this is especially useful, because couriers call the customer at almost every address:
- The "I'm here" call. On reaching the address, the courier calls the customer. If the customer says "the courier never came", the manager sees where and when the call was made.
- Settling disputes. For "I called, they didn't pick up", the recording, time and place are all visible together.
- Route order. The locations of the day's calls give a rough picture of the order in which the courier covered the addresses.
Location is personal data too: limit it to the work phone and working hours, and get the employee's written consent.
AI analysis
dooCall's AI analysis is live. Deep Vision configures it for the courier and dispatcher script: did the courier introduce themselves, confirm the delivery time and address, and stay polite. It costs 549 so'm per minute.
What changes with dooCall?
- Disputes are settled with evidence. The recording and the call location answer "did they call or not".
- Fewer address mistakes. The dispatcher checks where an address was misheard and fixes the process.
- Service quality becomes visible. Rudeness to customers doesn't stay hidden.
- The number belongs to the company. If a courier leaves, the customer contact number stays with the company.
- Telegram and WhatsApp on the same number. Couriers send locations or photos to customers from the company number.
The legal side
Uzbekistan's Law ZRU-547 "On Personal Data" applies. Get written consent from couriers, tell customers calls are recorded and consult a lawyer. This is not legal advice.
Frequently asked questions
Can it go on a courier's personal phone? A work phone with a company SIM is recommended so personal calls aren't recorded.
Does location track the courier all day? No. Location is sent only at the moment of a call.
How much does it cost? 49,000 so'm per phone per month; AI analysis 549 so'm per minute. There is a 14-day free trial.
Is the recording lost without internet? The call itself uses the normal mobile network. Ask the dooCall team for details on when recordings upload to the server.
How many couriers do we need? There is no minimum; you pay per phone.
Sources
- Hiya, 2024 State of the Call: https://blog.hiya.com/2024-state-of-the-call-consumers-prefer-voice-but-spam-and-fraud-are-threats
- DLA Piper, Uzbekistan data protection law: https://www.dlapiperdataprotection.com/index.html?t=law&c=UZ
- dooCall official site: https://doocall.uz
Related: Odoo ERP for logistics · Distributor sales reps · Installers and service technicians
To set up dooCall for your couriers and drivers, send a request or call +998 77 093 00 07.