Short answer: In companies that install and repair air conditioners, furniture, windows, internet or appliances, technicians talk to customers mostly by mobile phone. dooCall automatically records SIM calls on the technician's phone, logs location at the moment of each call and analyses conversations with AI. Managers can check agreed times, prices and promises, and complaints are settled on the facts.
Where is the problem in a service business?
Most of the customer experience in a service company happens outside the office, between technician and customer. The office takes the order, but often only the technician knows what happened next.
Typical cases:
- The technician said "I'll be there at 10", arrived in the afternoon and didn't call ahead.
- The price changed on site: "you need an extra part", and the customer paid money the office never saw.
- The technician offered to do the next job "directly", without the company.
- A customer who called about a warranty issue never got a call back.
This hurts the company's reputation, but without a recording it is hard to prove anything.
Why isn't the office phone enough?
An office phone or VoIP covers only order intake. The technician is on the road, at the customer's home or in the warehouse, talking from their own mobile. Those are the calls where time, price and extra work are agreed.
Customers also save the technician's mobile number. If the technician leaves, customers keep calling them directly.
How does dooCall work in a service company?
Each technician gets a company SIM and an Android phone with dooCall. The app automatically records incoming and outgoing calls and sends them encrypted to servers in Uzbekistan.
Managers see in the cabinet:
- Call counts and talk time per technician.
- Every conversation by customer number.
- Missed and unanswered calls.
- Where the technician was at the time of each call.
- Period reports and export.
If you use Odoo's field service or project module, the call recording is linked to the job.
How does call-time location help with technicians?
dooCall logs where the employee was when a call was made or received; if there is no call, no location is sent. It is not continuous GPS tracking, so a technician's private time is not monitored.
The practical rule is simple: on arrival, the technician makes a short "I'm here" call to the customer. That call shows the arrival time and address in the cabinet. A call when the job is done ("all finished, please check") marks the departure time too.
What does AI analysis check in service calls?
AI analysis is live, and Deep Vision configures it to your service script. For example, AI can check in every call:
- Did the technician give an exact arrival time and warn about delays?
- Did they explain a price change to the customer and agree it with the office?
- Did they explain the warranty terms?
- Did they avoid offering work that bypasses the company?
- Was the conversation polite?
AI analysis costs 549 so'm per minute. Managers don't listen to every recording, only the calls AI flags.
What changes with dooCall?
- Agreements stay on record. The recording settles disputes about time, price and scope.
- Arrival time is backed by evidence. The "I'm here" call logs time and address.
- Customers stay with the company. The number belongs to the company, so contact isn't lost when a technician leaves.
- Less side work. Technicians who know calls are recorded are less likely to offer deals that bypass the company.
- Warranty calls aren't lost. The missed-call list is checked every day.
- Telegram and WhatsApp on the same number. Photos, invoices or receipts go to customers from the company number.
Which metrics can you track?
- How soon after an order the technician called the customer.
- Whether there was a heads-up call before arrival.
- When and from which address the "I'm here" call was made.
- Share of inbound warranty calls answered.
- Complaints and AI score per technician.
The legal side
Uzbekistan's Law ZRU-547 "On Personal Data" applies. Get written consent from technicians (for recording and call-time location), tell customers calls are recorded, use work phones rather than personal ones, and consult a lawyer. This is not legal advice.
Frequently asked questions
Do all technicians need Android? Yes, doocall.uz lists Android 10 or later. There is no iPhone version because iOS does not allow call recording. Companies usually give technicians a work phone.
Is location tracked all the time? No. Location is sent only at the moment of a call. Without a call, the technician's whereabouts are not logged.
How much does it cost? 49,000 so'm per phone per month, with a 14-day free trial. AI analysis is separate, at 549 so'm per minute.
Can a technician delete a recording? Recordings are stored on the server and visible in the cabinet to the owner and authorised users. Ask the dooCall team about app settings.
Sources
- dooCall official site: https://doocall.uz
- DLA Piper, Uzbekistan data protection law: https://www.dlapiperdataprotection.com/index.html?t=law&c=UZ
Related: Courier and driver calls · When a rep quits, does the client base go too? · Call recordings in Odoo
To set up dooCall for your service team, send a request or call +998 77 093 00 07.