Short answer: dooCall records every call on a salesperson's SIM-card phone and automatically sends the audio and call details to the customer record in Odoo, Bitrix24 or amoCRM. Your CRM then shows not only that a customer exists, but when and what you talked about. Deep Vision, an Odoo Gold Partner, sets up the Odoo integration.
Many companies have a CRM that is half empty. Reps talk to customers on the phone, then type "called" into the CRM, or nothing at all. The content, length and outcome of the conversation are lost. Telephony integration closes that gap.
What does CRM telephony integration give you?
CRM telephony integration automatically links call data (number, time, duration, direction, audio) to the right customer or deal in the CRM. It is a real activity history that doesn't depend on manual entry.
Practical benefits:
- Full history. Anyone opening the customer record can hear past conversations.
- Reliable KPIs. Call counts and durations sit next to deals.
- Continuity. If a rep goes on leave or quits, a colleague knows where to pick up.
- Settling disputes. When someone says "I never said that", there is a recording.
Why don't mobile calls usually reach the CRM?
Most CRM telephony integrations work through IP telephony (a virtual PBX). But reps often use their mobile: the customer knows the number, and the rep is on the road or on site. So the most important conversations stay outside the CRM.
dooCall closes exactly that gap. The app runs on an Android 10+ phone, records every incoming and outgoing SIM call and passes it to the CRM.
Which CRMs does dooCall work with?
According to doocall.uz, integrations exist for:
- Odoo, via API;
- Bitrix24;
- amoCRM.
Recordings and call data flow into the CRM automatically. dooCall's own dashboard also has calls, contacts, reports and settings, so a company without a CRM can use it too.
How is the Odoo integration set up?
Based on Deep Vision's Odoo implementation work, the usual steps are:
- Phones and operators. dooCall is installed on each rep's work phone and linked to their Odoo user.
- Contact matching. Phone numbers in Odoo are normalised to one format, otherwise calls won't match the right record.
- Pipeline rules. Decide whether a call from an unknown number creates a new lead.
- Reports. Set up Odoo CRM reports on calls, deals and conversion per rep.
- Team training. A short session for reps and managers.
What changes after integration?
- Every customer in the CRM gets a conversation history with audio.
- Managers see KPIs inside the CRM, without manual spreadsheets.
- In an HBR study, firms that contacted a lead within an hour were nearly seven times as likely to qualify it (HBR, 2011); integration lets you measure time to first call.
- Hiya reports that 66% of companies consider voice calls essential or very important for goals such as sales (Hiya, 2024), which is why calls belong in the CRM.
Frequently asked questions
Does it work with Odoo Community?
The integration uses the Odoo API. Confirm compatibility with your version and edition with Deep Vision at the start of the project.
What if we don't have a CRM?
The dooCall dashboard includes calls, contacts and reports. You can move to Odoo CRM later.
How much does integration cost?
The dooCall subscription is 49,000 UZS per phone per month. Odoo-side setup depends on the project: send a request and we'll estimate it.
Sources
Related: Odoo CRM for sales growth, What is a CRM, What is dooCall.
Want to connect dooCall to Odoo CRM? Send a request or call +998 77 093 00 07.